Dhaka, November 3, 2025 — Banglalink has achieved a major milestone as its MyBL Super App became the highest-rated telecom app in Bangladesh, earning an impressive 4.7★ rating on the Google Play Store. The achievement reflects the trust of millions of users who depend on the app for connectivity, entertainment, digital payments, and lifestyle services.
Originally launched as a simple self-care application, MyBL has evolved into a comprehensive digital lifestyle platform, allowing users to manage accounts, buy packages, make payments, enjoy entertainment, and access exclusive offers through a single intuitive interface.
This evolution is driven by continuous user feedback, improved app stability, and AI-powered personalization. Recent updates introduced smarter navigation, performance enhancements, and gamified engagement features to create more meaningful digital interactions.
As part of its digital transformation journey, Banglalink has also integrated AI-driven support systems into the app. The AI Customer Support System enables users to instantly resolve issues and track complaints, while the AI Chatbot provides real-time, multilingual assistance on account management and troubleshooting.
“These advancements reflect our deep commitment to customer-centric innovation,” said Golam Kibria, Chief Digital Officer of Banglalink. “MyBL’s success proves that when innovation is guided by genuine customer insight, technology becomes a true enabler of better, more connected lives.”
The recognition cements Banglalink’s position as a leader in digital customer experience, showcasing how telecom innovation can transform everyday interactions into seamless, intelligent, and empowering digital journeys.
