Islamabad — Telenor Pakistan has announced the appointment of Bilal Javed Bhatti as its new Chief Business Officer (CBO), marking a strategic move to strengthen the company’s leadership amid ongoing digital transformation and growth initiatives.
With over 20 years of cross-industry experience in product management, customer experience, sales leadership, and strategy, Bhatti brings extensive expertise to the role. Having spent more than 12 years with Telenor, he has played a key role in driving innovation across the company’s sales, distribution, and customer engagement functions.
Before his promotion, Bhatti served as Vice President of Sales & Distribution, where he led a 175-member team and delivered significant revenue growth through channel digitization, fintech partnerships, and retail transformation. His leadership has been central to Telenor’s adoption of AI-driven automation and its efforts to enhance customer experience across touchpoints.
Commenting on the appointment, Fridtjof Rusten, CEO of Telenor Pakistan, said:
“Bilal’s appointment is a proud moment for us as it reflects the strength of our internal talent pipeline. His visionary leadership and people-first approach will help drive sustainable growth and reinforce our value proposition for customers and partners.”
The appointment highlights Telenor Pakistan’s commitment to nurturing homegrown talent and advancing its focus on innovation, customer-centricity, and digital inclusion as it continues to evolve within Pakistan’s fast-changing telecommunications landscape.
