Ooredoo Qatar has launched an AI-powered outbound sales calling solution built on Microsoft Azure OpenAI Service, introducing real-time AI voice capabilities designed to enhance customer engagement and improve contact centre efficiency.
The solution enables AI voice agents to conduct natural-language conversations with customers during outbound campaigns, adapting dynamically to customer intent and preferences while operating within Ooredoo’s secure enterprise environment. The system supports personalised interactions, real-time intent detection, seamless escalation to human agents when required, and continuous optimisation based on call outcomes.
By integrating real-time GPT voice technology into its outbound sales operations, Ooredoo aims to improve key performance indicators such as agent productivity, conversion rates and campaign scalability, while reducing operational costs and accelerating campaign deployment. The initiative also allows human agents to focus on more complex and high-value customer interactions.
The platform has been developed with enterprise-grade security and compliance controls to ensure customer data protection, aligning with Qatar’s broader digital transformation objectives and advancing the use of applied artificial intelligence in customer experience and business operations.
