Morocco has reinstated its national hotline 5757 as part of consumer protection measures introduced during the Ramadan period, enabling citizens across the country to report complaints directly to local authorities. The initiative allows consumers to connect with complaint services in their respective prefectures and provinces through a unified national number accessible via both landline and mobile networks.
Authorities confirmed that all prefectures and provinces have activated dedicated contact points and standby units to ensure effective handling of consumer-related issues throughout the month. The hotline is intended to facilitate reporting of fraud, violations of product quality and safety standards, supply shortages, unfair commercial practices, and other infractions requiring regulatory intervention.
The unified system is designed to streamline communication between citizens and complaint processing services, improving response efficiency and strengthening market oversight during a period of increased consumer activity. Calls to the hotline are charged at standard landline rates according to existing telecommunications tariffs, with no additional fees applied.
The service will operate daily during Ramadan from 9:00 a.m. to 6:00 p.m., with authorities stating that operational procedures have been put in place nationwide to ensure complaints are processed efficiently and addressed in coordination with relevant control and inspection bodies. The measure reflects broader efforts to enhance consumer protection and maintain market stability during peak seasonal demand.
