ISLAMABAD – A major Pakistani telecom operator is facing legal action after a customer filed a complaint in Consumer Court East, alleging negligence and financial harm over a mobile package that was never activated despite payment.
According to court documents, the complainant purchased a weekly mobile package through the JazzCash app. He claims that Rs823 was immediately deducted from his account, but the subscribed package was not activated. The disruption reportedly occurred at a critical time, leaving him unable to communicate with clients and resulting in alleged business losses.
The petitioner further stated that he made repeated visits to the company’s regional office and sent a formal legal notice seeking resolution. However, he alleges that no satisfactory response or corrective action was provided, prompting him to escalate the matter to court.
In his petition, the consumer is seeking Rs2 million in damages. He argues that the issue extends beyond the failed activation, citing emotional distress, reputational damage to his business, diminished trust in digital payment systems, and concerns regarding the security of his digital account.
Following the initial hearing, the Consumer Court issued a notice to the telecom company, directing it to submit a written response. The case has drawn attention amid a broader surge of online complaints from users reporting unexplained balance deductions, unsuccessful service activations, and inadequate customer support associated with the same fintech platform.
As scrutiny intensifies, the lawsuit highlights growing concerns over service reliability and accountability within Pakistan’s expanding digital payments and telecommunications ecosystem
