The UAE’s Ministry of Human Resources and Emiratisation (MOHRE) processed more than 16 million AI-powered digital transactions during the first half of 2026, highlighting the country’s accelerating adoption of artificial intelligence to enhance public services and improve the efficiency of government operations.
The milestone reflects MOHRE’s continued investment in AI-driven digital platforms that automate routine processes, reduce service delivery times and provide faster, more accessible services for employers, employees and businesses. The ministry’s digital transformation strategy forms part of the UAE’s broader vision of building a proactive, data-driven government powered by advanced technologies.
The growing use of AI across government services underscores the UAE’s ambition to become a global leader in digital governance and public sector innovation.
AI is transforming public service delivery
Governments are increasingly integrating artificial intelligence into public administration to streamline operations and improve citizen experiences.
AI-powered platforms can automate document processing, respond to routine inquiries, analyze large volumes of data and support faster decision-making. These capabilities reduce administrative workloads while enabling public institutions to deliver services more efficiently and accurately.
For ministries handling millions of annual transactions, AI offers significant opportunities to improve productivity, minimize processing delays and enhance service quality.
Digital government is central to the UAE’s national strategy
The UAE has made digital transformation a cornerstone of its economic and governance agenda through sustained investment in emerging technologies.
Across federal and local government entities, digital platforms are replacing traditional paper-based services with integrated online systems that provide secure, seamless access to public services. Artificial intelligence, digital identity, cloud computing and advanced data analytics are becoming key components of this evolving digital ecosystem.
These initiatives support the country’s goal of creating a government that is faster, more responsive and increasingly proactive in serving residents and businesses.
Automation enhances workforce and business services
MOHRE’s digital platforms support a wide range of employment-related services, including work permits, labor contracts, compliance procedures and employer services.
The integration of AI enables faster processing of high transaction volumes while improving consistency and reducing manual intervention. Businesses benefit from streamlined regulatory interactions, while workers gain quicker access to essential government services through digital channels.
As labor markets become increasingly digital, AI-enabled public services can help improve operational efficiency while supporting economic competitiveness.
AI adoption continues to expand across the public sector
The success of AI-powered services at MOHRE reflects a broader trend of governments embedding artificial intelligence into everyday operations.
Beyond administrative automation, AI is being deployed to improve policymaking, strengthen regulatory oversight, enhance customer service and support predictive analytics across multiple government sectors. These technologies are enabling public institutions to become more agile while delivering higher-quality services to citizens and businesses.
The UAE continues to position AI as a strategic enabler of long-term public sector modernization.
Why this matters
Processing more than 16 million AI-powered transactions in six months demonstrates the scale at which artificial intelligence is being deployed within the UAE’s public sector. The achievement highlights how AI is helping governments improve efficiency, enhance user experiences and build more responsive digital services that support economic growth and public trust.
Editor’s note
The UAE has emerged as one of the world’s most advanced adopters of artificial intelligence in government, moving beyond pilot projects to large-scale operational deployment. As public institutions increasingly integrate AI into core services, the focus is shifting toward delivering seamless, citizen-centric experiences while improving efficiency and transparency. MOHRE’s latest milestone illustrates how AI is becoming a foundational technology for next-generation digital government, reinforcing the UAE’s leadership in public sector innovation.
