The Ministry of Commerce and Industry (MoCI) in Qatar has launched a mobile application allowing consumers to directly submit complaints regarding product quality, service issues, and suspicious pricing. This initiative strengthens MoCI’s ongoing commitment to consumer protection and market quality standards.
Key Features of the Complaint Submission Process
Types of Complaints
Through the app, users can choose from a variety of complaint categories, including:
- Pricing and Sales
- Product and Service
- Advertising and Information
- Invoice and Payment
- Licensing and Compliance
- Health, Safety, and Public Order
Each category provides detailed sub-options, ensuring that users can accurately specify their issues.
Complaint Submission Requirements
To lodge a complaint, users need to provide:
- Name
- QID number
- Establishment name and location
- Supporting image (if applicable)
Convenience and Accessibility
The mobile app is a part of MoCI’s broader strategy to improve market standards and ensure consumer safety by offering an efficient and accessible method for reporting concerns. It aligns with the Ministry’s mission to protect consumer rights and maintain a well-regulated local market.
