Zain KSA has announced the full readiness of its AI-powered digital infrastructure for the upcoming Hajj season of 1446H, making it the first telecom operator to deploy a fully integrated AI-driven 5G network covering all the holy sites. This cutting-edge network is set to elevate the digital experience for millions of pilgrims by providing superior service quality and enriching their spiritual journey.
This achievement aligns with Zain KSA’s strategic objectives to deliver the best digital experiences while promoting digital inclusion in support of the Pilgrim Experience Program under Saudi Vision 2030. The operator’s commitment underscores its dedication not only to the nation but also to the global religious community.
For the Hajj season, Zain KSA leverages an advanced digital ecosystem powered by AI over its extensive 5G network that blankets all holy sites. The infrastructure enables smart solutions to enhance service quality, boost operational efficiency, facilitate rapid emergency responses, and optimize real-time network management. These innovations ensure faster connectivity, seamless service delivery, and accurate navigation support for pilgrims.
Key technologies like 5G Standalone (5G SA) and Carrier Aggregation enable instant digital services, premium live streaming, and real-time crowd monitoring to maximize both efficiency and safety during the event. Zain KSA previously became the first telecom provider to achieve complete 5G coverage at all holy sites during the 1445H Hajj season, part of its ongoing mission to expand 5G infrastructure and strengthen its digital ecosystem.
Eng. Mohammad AlNujaidi, Chief Technology Officer at Zain KSA, stated, “We are proud to be pioneers in enhancing the digital experience for pilgrims, reflecting our commitment to the nation and the global Muslim community. Our continuous efforts to refine digital services support Saudi Arabia’s position as a global innovation hub and preferred destination for Muslims worldwide, in line with Vision 2030. By harnessing AI and state-of-the-art 5G technology, we aim to provide an unparalleled digital journey, complemented by exclusive service bundles tailored to pilgrims’ needs.”
