JoAcademy, Jordan’s premier e-learning platform, has partnered with Truecaller, the global communications leader, to improve engagement and trust with its student community through Truecaller’s Customer Experience Solution.
The collaboration ensures students, parents, and users instantly recognize official calls from JoAcademy, thanks to verified branding and business names displayed in Arabic. This eliminates confusion around unknown numbers and builds credibility.
JoAcademy also utilizes Truecaller’s Call Reason feature with Arabic localization, enabling clear upfront communication about the call’s purpose—whether course recommendations, payment reminders, or support check-ins—reducing friction in interactions.
Additional capabilities such as Video Caller ID visually brand calls, enhancing engagement; Call Me Back allows users to schedule callbacks conveniently; and User Feedback gathers real-time input to improve services continuously.
Alaa Jarrar, CEO of JoAcademy, emphasized the importance of trust and clarity in communication as pillars of a successful learning experience, noting the partnership aligns with their vision for digital education in Jordan.
Priyam Bose, Global Head at Truecaller, highlighted JoAcademy’s innovative approach to student communication, praising the integration of business identity and customer experience tools to foster richer engagement and brand integrity.
Truecaller’s Customer Experience Solution supports over 2,500 businesses worldwide, and JoAcademy’s adoption places it among organizations prioritizing verified and trustworthy communication strategies.
