The World Bank has disbursed nearly $152 million under Jordan’s “Human-Centered Digital Government” programme, marking significant progress in the country’s efforts to modernise public services through digital transformation. The initiative, which runs from June 2024 to June 2028, has a total financing envelope of $350 million, including a $321 million World Bank loan and additional trust fund support.
The programme focuses on improving citizen-centric service delivery, enhancing government effectiveness, and strengthening transparency and accountability through digital platforms and data-driven governance. According to the latest implementation report, overall progress toward development objectives has been rated satisfactory, with implementation progress assessed as moderately satisfactory.
Key achievements include a sharp increase in digital health service adoption, with beneficiaries rising from 108,000 in 2023 to more than 490,000 by September 2025. The programme has also contributed to increased female representation in civil service leadership roles, rising from 16% to 20%, and improvements in Jordan’s ranking on the United Nations E-Participation Index.
Digital identity adoption has also expanded significantly, with over two million users registered by mid-2025, representing more than half of the programme’s final target. Progress has additionally been recorded in electronic medical records deployment, now installed across 66% of targeted Ministry of Health facilities, enabling services such as appointment booking, medical record access, prescription tracking, and laboratory result viewing.
Aligned with Jordan’s Public Sector Modernization Roadmap and Economic Modernization Vision, the initiative aims to expand digital services, strengthen data-sharing mechanisms between government entities and the private sector, and improve institutional efficiency. The programme also includes measures to support Syrian refugees by facilitating access to health and education services through digital identity systems.
