Dubai Electricity and Water Authority (DEWA) has enhanced its customer service with generative AI and ChatGPT through its virtual employee, Rammas. Since its upgrade in April 2023, Rammas has handled over 9.6 million enquiries, achieving 95% customer satisfaction. DEWA is the first utility globally to use generative AI for customer engagement.
The Pakistan Telecommunication Authority (PTA), National Commission on the Status of Women (NCSW), and GSMA held a workshop titled “Bridging the Mobile Gender Gap” to address the digital gender divide in Pakistan. The event focused on enhancing women’s access to mobile technology and digital services through inclusive policies and global expertise.
The Oman Ministry of Labour and Omantel have partnered to train 86 university graduates in fields like AI, IoT, and data science. This initiative supports Oman’s Vision 2040 by developing a skilled workforce and positioning the nation as a digital leader. The Omantel Academy will provide the necessary technical training.
Ezditek has joined the Gulf Data Centre Association (GDCA) to support the growth of Middle Eastern digital infrastructure. The collaboration aims to enhance data centre standards and innovation across the Gulf region, aligning with GDCA’s mission to establish the GCC as a global digital hub. Ezditek will share expertise and collaborate on emerging technologies.
The Pakistan Telecommunication Authority (PTA) and APNIC held cybersecurity workshops in Lahore and Islamabad, focusing on “Incident Response and CERT.” Led by Adli Wahid from APNIC, the sessions included theoretical and practical training. The event concluded with a certificate ceremony, emphasizing the commitment to enhancing Pakistan’s cybersecurity capabilities.
Oman’s Ministry of Transport, in collaboration with the Public Authority for Special Economic Zones, announced an investment opportunity to develop a ‘Tech Startup Zone’ at Airport Heights in Bausher. This initiative, aligned with Oman Vision 2040, aims to attract tech startups, offering incentives and fostering growth through a structured investment process.
CG Mobile, a subsidiary of Chaudhary Group, is now the sole authorized partner of Motorola in Nepal. The collaboration will see the launch of Motorola phones, from entry-level to flagship models, before Dashain. This partnership aims to revitalize Motorola’s presence in Nepal, with operations managed from India.
IBI and Pakistan’s Ministry of IT and Telecommunications have established a strategic cooperation to enhance Pakistan’s industrial and digital landscape. The agreement, involving IBI’s subsidiary Toodudu, aims to leverage digital economy and cross-border industrial strengths, promoting economic collaboration and development between China and Pakistan.
Eight Pakistani IT students will compete in the regional finals of Huawei’s Seeds for the Future 2024 in Tashkent, Uzbekistan. The program, part of Huawei’s global CSR initiative, aims to foster innovation and develop IT talent. Participants will receive training in digital skills, cross-cultural exchanges, and hands-on experience with advanced technologies.
Kuwait’s Boubyan Bank partners with Swiss vendor Temenos to modernize its core banking systems, enhancing corporate, retail, and wealth management operations. The scalable platform supports Islamic banking, aiming to improve agility, efficiency, and personalized services. Boubyan joins other Temenos clients like Eurobank Cyprus, Haventree Bank, and Credicorp Capital.
