Ooredoo Qatar, in partnership with Microsoft, launched “Obot” at Web Summit Qatar 2025. Powered by GPT-4, this AI assistant will enhance customer service by offering personalized recommendations, order tracking, and more. Obot will be available across multiple platforms, further elevating Ooredoo’s customer experience.
Beyond ONE has partnered with TIMWETECH to deliver premium digital content to mobile users in Saudi Arabia and Oman. This collaboration enables 3.5 million prepaid subscribers to access streaming, gaming, and infotainment services via Direct Carrier Billing, promoting digital inclusion without requiring credit cards, and enhancing the user experience.
Visa has introduced its Tap to Add Card feature in Kuwait, revolutionizing digital payments by allowing users to seamlessly and securely add Visa contactless cards to digital wallets. This feature enhances convenience, reduces fraud risk, and simplifies card onboarding for both users and issuers, supporting the future of frictionless payments.
Telecom Egypt has partnered with Ericsson to implement the Ericsson Mediation platform, aiming to enhance customer experiences, reduce operational costs, and boost digital engagement. This collaboration will enable Telecom Egypt to provide flexible communication choices, improve agility, and accelerate its digital transformation, supporting Egypt’s growing telecom market.
Huawei has signed a cooperation agreement with Telecom Egypt to enhance ICT infrastructure in preparation for 5G services in Egypt. The partnership introduces advanced outdoor and indoor solutions, supporting Telecom Egypt’s goal of becoming a leading ICT operator and fostering digital transformation with the latest 4G/5G technologies.
Oman has launched Tajawob, a national platform for suggestions, complaints, and reports, integrating over 55 government institutions. Designed for accessibility and efficiency, the platform utilizes AI to process requests, ensuring prompt responses and transparency. Tajawob aligns with Oman Vision 2040 to enhance government-citizen communication and improve public service delivery.
Bangladesh is rapidly adopting digital payments, with significant growth in both domestic and cross-border transactions, according to Visa. The shift towards online and contactless payments has seen a 14% increase in spending and a 17% rise in transactions, with Dhaka remaining the central hub for digital transactions.
Sri Lanka has allocated $10 million to support digital transformation, with a focus on emerging technologies such as blockchain and AI. A significant portion of the funding will go toward the Sri Lanka Unique Identity Project (SL-UDI) for a blockchain-based digital ID system. The country also aims to boost its digital economy by training 200,000 individuals.
Qatar Insurance Company (QIC) and Alfardan Automotive have partnered to enhance digital car services in Qatar. Through the QIC App, users can access car rentals, repairs, and maintenance services, transforming the convenience and efficiency of car ownership. This collaboration aims to revolutionize the automotive service experience in Qatar.
Morocco is launching the “YouCode Fès” school in the Fès-Meknès region to enhance digital skills in programming and coding. This initiative aligns with Morocco’s Digital Maroc 2030 strategy, aiming to create 270,000 digital jobs by 2030 and boost digital export revenues. The school will improve youth employability in tech.
