Technology news and insights in the Middle East, South Asia, and Africa
Technology News and insights in the Middle East, South Asia, and Africa
Jazeera Airways has launched a cutting-edge Customer Experience platform with LitmusWorld following its PSS upgrade, enhancing real-time passenger feedback and service personalization. This digital initiative, alongside an AI chatbot in partnership with TCS, signals Jazeera’s commitment to transforming the travel experience.
Jordan’s e-commerce growth raises concerns over unchecked imports termed ‘digital smuggling,’ threatening traditional retailers and government revenue. Experts call for stronger regulations to ensure fair competition and protect consumers amid the digital marketplace’s expansion.
Iraq is moving forward with launching Apple Pay to modernize digital payments and promote financial inclusion, with government and Apple officials working closely to integrate the service with the national payment system.
Algeria’s HTT and China’s Xiamen Airlines signed a digital tourism cooperation agreement during SITEV 2025. The event showcased extensive participation and honored outstanding contributions, reinforcing Algeria’s commitment to tourism digitization and international collaboration.
Algeria’s Sonelgaz and Algérie Poste partnership enables Edahabia cardholders to pay utility bills securely via BaridiMob, boosting digital financial inclusion and e-governance. The initiative supports the government’s modernization agenda focused on efficient, transparent, and citizen-centric public services.
Saudi Arabia launches the Esports World Cup with a historic £51.5 million prize pool, drawing thousands of players and millions of fans. The event supports Vision 2030 goals, promotes gaming culture, and counters sportswashing claims by reflecting genuine local enthusiasm for esports.
Nepal’s public service reform, inspired by UN forum insights, calls for digitalisation, AI integration, and capacity building. Despite progress, challenges remain in process efficiency and digital literacy. Sustained commitment, innovation, and citizen empowerment are essential for transformative, citizen-centric governance.
Jazeera Airways has launched the first phase of LitmusWorld’s CX platform, enhancing passenger engagement through real-time feedback and a digital NPS system. Coupled with infrastructure modernization and an AI chatbot, this initiative underscores the airline’s commitment to a personalized, seamless travel experience.
Iraq is preparing to launch Apple Pay, enhancing its digital payment system and financial inclusion. Officials met with Apple to discuss technical requirements, with Prime Minister al-Sudani backing the initiative. This move supports Iraq’s broader digital transformation goals and will enable secure, contactless payments.
Somalia partners with UNDP to boost digital governance, public service innovation, and infrastructure development, aiming to close its significant digital gap.