A modern cityscape of Oman with postal delivery vehicles and drivers in the foreground. The scene includes well-organized roads, advanced delivery van

TRA Launches Public Consultation on Last-Mile Delivery Regulations in Oman

The Telecommunications Regulatory Authority (TRA) has launched a public consultation to gather feedback on draft regulations for last-mile delivery services in Oman. This initiative aims to improve postal services, enhance e-commerce, and integrate postal operations with the broader transport sector through the Ministry’s Naql platform. Submissions close on June 3.

Read More

Egypt Advances Call Center Operations with AI-Powered Quality Assurance Tool

Egypt’s Ministry of Communications and Xceed have partnered to develop an AI-powered quality assurance application for call centers. The tool aims to enhance operational efficiency by analyzing customer service calls in real-time, identifying issues, and improving service quality, reinforcing Egypt’s position as a leader in the global outsourcing market.

Read More