Saudi Telecom Sector Shifts Focus to Customer Experience Amid Vision 2030

Saudi Arabia’s telecom sector is evolving from price and infrastructure competition to a customer experience-driven model. A New Metrics survey reveals STC’s strong market lead, but also highlights service quality, fair pricing, and trust as the key loyalty drivers. Digital adoption is strong, yet branches remain vital, underscoring the need for seamless hybrid experiences.

Read More

Kalaam Telecom and Riedel Networks Renew Partnership to Boost Motorsport and Enterprise Connectivity in MENA

Kalaam Telecom Group’s KCS and Riedel Networks have extended their partnership for three years to strengthen connectivity for motorsport events and enterprises across MENA. Anchored by a Bahrain hub and Kalaam’s KNOT cable system, the collaboration will expand infrastructure, add interconnection points, and introduce new services for regional and global customers.

Read More