Zain Jordan Wins “Best Digital Transformation Initiative in the Telecommunications Sector” for Agentic AI

Zain Jordan has won the 2025 Global Economics Award for Best Digital Transformation Initiative for its Agentic AI program. The initiative improved efficiency, cut processing time by 80%, boosted satisfaction to 95%, and saved over 1,000 work hours. The award reinforces Zain’s leadership in AI-driven telecom innovation and Jordan’s growing digital ecosystem.

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Grameenphone Pioneers Agentic AI OSS/BSS Solution with Ericsson and AWS Gen-AI Lab

Grameenphone is the first CSP to develop an Agentic AI-powered OSS/BSS solution using the Ericsson and AWS Gen-AI Lab. This AI-driven automation accelerates legacy product catalog migration, boosts operational efficiency, and improves time-to-market. The collaboration showcases the growing impact of generative AI in telecom operations, positioning Grameenphone as a leader in digital transformation in Bangladesh.

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