Technology news and insights in the Middle East, South Asia, and Africa
Technology News and insights in the Middle East, South Asia, and Africa
Banglalink has introduced Bangladesh’s first AI-powered Complaint Management System, enabling automatic detection, self-diagnosis, and seamless escalation of customer issues. The innovation ensures faster, more transparent service, demonstrating the company’s commitment to AI-led customer experience and improved efficiency in the telecom sector.
Ooredoo Qatar is upgrading its network with 5G Standalone (SA) and 5G Advanced (5G-A) technologies to support innovations like smart hospitals and self-driving cars. The company is also leveraging AI for network optimization and personalized customer support, contributing to Qatar’s digital transformation and aligning with Vision 2030.
Ooredoo Group hosted a conference in Qatar to mark ITU’s 160th anniversary, focusing on the future of global connectivity. Key topics included the digital divide, AI’s role in telecom, 5G, and satellite internet. Discussions also covered the importance of telecom in crisis management and building inclusive digital ecosystems.
AI-powered marketing is now essential for GCC telecom operators to remain competitive. By utilizing advanced data and AI-driven personalization, they can drive customer engagement, reduce churn, and boost revenues. Immediate action is needed to harness these capabilities and stay ahead in the rapidly evolving telecom market.
The AI Beyond Boundaries Summit at MWC 2025 saw the release of the “Carrier Techco Transformation White Paper,” focusing on the transformation of telecom operators into technology-driven companies. The white paper outlines strategies such as AI integration and service innovation to help telecoms lead the AI-driven B2B market.
Dialog Axiata and Meta successfully completed an “AI for Network” trial to enhance network optimization and Quality of Experience (QoE). Using Meta’s Llama AI models, the trial showed improvements in call quality and user satisfaction. Dialog plans to deploy the AI-powered solution across Sri Lanka starting in March.
Dialog Axiata has successfully completed a trial with Meta to integrate AI into its network, enhancing optimisation and quality of experience (QoE). The trial, using Meta’s Llama AI models, improved call quality, video delivery, and overall user satisfaction. Dialog plans to deploy this AI-powered solution later this month.
du has partnered with Microsoft to enhance its call center operations using AI technologies. The collaboration will improve customer engagement, optimize operations, and ensure compliance with UAE data privacy regulations. AI-driven solutions like VoiceBots and real-time analytics will boost efficiency, customer satisfaction, and create new revenue opportunities for du.
Omantel won two prestigious Effie MENA Awards 2024 for its innovative “WhatsApp Oman” and “Maqroo” campaigns. The Gold Award recognized the WhatsApp Oman initiative for its creativity and customer engagement, while the Bronze Award honored the Maqroo font for its impact on dyslexia awareness in the Arab world.
Ericsson and Mobily have completed a successful trial of Ericsson’s AI-powered 5G Uplink Interference Optimiser, improving 5G uplink performance, spectral efficiency, and throughput. This collaboration enhances Mobily’s network, providing faster upload speeds and improved connectivity, contributing to Saudi Arabia’s digital infrastructure goals under Vision 2030.