Technology news and insights in the Middle East, South Asia, and Africa
Technology News and insights in the Middle East, South Asia, and Africa
Jazeera Airways has launched a cutting-edge Customer Experience platform with LitmusWorld following its PSS upgrade, enhancing real-time passenger feedback and service personalization. This digital initiative, alongside an AI chatbot in partnership with TCS, signals Jazeera’s commitment to transforming the travel experience.
Jazeera Airways has launched the first phase of LitmusWorld’s CX platform, enhancing passenger engagement through real-time feedback and a digital NPS system. Coupled with infrastructure modernization and an AI chatbot, this initiative underscores the airline’s commitment to a personalized, seamless travel experience.
Riyadh Air has partnered with IBM to integrate WatsonX and AI solutions into its operations. This collaboration aims to enhance guest and employee experiences, optimize flight operations, and set a new standard for aviation as part of Saudi Arabia’s Vision 2030. The airline aims to become the world’s first digital-native carrier.
Qatar Airways Cargo has partnered with Unilode Aviation Solutions to digitalise its fleet of over 42,000 Unit Load Devices (ULD). This collaboration will provide real-time visibility and data analytics, helping streamline operations, optimise resources, and improve asset utilisation, contributing to greater sustainability and efficiency in the aviation sector.
CGX AERO hosted a workshop in Muscat to discuss the digital transformation of aviation, focusing on advancements in flight safety and aeronautical information systems. Over 50 aviation experts gathered to explore topics such as Aeronautical Information Management (AIM) and the implementation of Electronic Terrain and Obstacle Data for safer flight planning.
Etihad Engineering collaborates with e& UAE to develop a private 5G network at its Abu Dhabi MRO facility. This partnership will enhance operational connectivity, supporting advanced technologies like AR and IoT for improved maintenance efficiency and innovation in aviation.
Riyadh Air, Saudi Arabia’s new airline, has partnered with noon Payments to offer secure and efficient digital payment solutions. This collaboration enhances the travel experience by providing multiple payment options and industry-leading features, reflecting Riyadh Air’s commitment to innovation and supporting Saudi Arabia’s broader economic and technological goals.