Zong recently hosted a company-wide customer experience event to reinforce its commitment to delivering high-quality services in Pakistan’s digital landscape. The event showcased Zong’s portfolio of digital products, technologies, and enterprise solutions, emphasizing the company’s focus on customer satisfaction and its role in shaping Pakistan’s future in digital connectivity.
Salam, a Saudi telecommunications and IT company, has partnered with Publicis Groupe Middle East to enhance customer experience through advanced digital services. The collaboration will integrate services from Publicis’ Digitas agency to strengthen Salam’s digital presence and transformation efforts in the kingdom.
Motorcity has launched a new mobile app to enhance customer experience in Bahrain. The app simplifies vehicle management, service appointments, and access to the latest car models. Users can track services, receive reminders, and book test drives, all from their mobile devices or smartwatches, ensuring convenience and real-time updates.
Ooredoo Qatar and Doha Bank have partnered to enhance customer experiences and meet growing market demands. The strategic collaboration, formalized through an MoU, will focus on joint initiatives such as employee services, loyalty programs, and customer analytics, bringing innovative services and benefits to their customers across Qatar.
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Ooredoo Qatar successfully held its annual Customer Day on October 8, marking the third consecutive year of this initiative. Senior staff engaged with customer-facing teams to enhance customer-centricity and gather insights into service challenges. This effort reaffirms Ooredoo’s commitment to delivering exceptional customer experiences and operational excellence.
Ooredoo Kuwait has launched a revamped mobile app designed to enhance customer experience with a modern interface and new features. Key updates include smart usage tracking, multi-number management, fast payments, eSIM activation, and 24/7 in-app support. The app is now available for download on iOS and Android.
Enova introduces AIEVA, an AI-powered virtual assistant developed with Google’s Gemini and Hoplo. AIEVA will improve customer, job seeker, and supplier interactions by providing accurate, multilingual responses, enhancing Enova’s digital solutions portfolio and advancing its strategic vision for innovative, sustainable services.
Ooredoo Oman is advancing its customer experience through its “Mega Digital Transformation” programme, enhancing real-time services, improving billing systems, and aligning with Oman’s Vision 2040. The transformation focuses on seamless digital integration, optimizing telecommunications infrastructure, and modernizing IT systems for superior CX.
Grameenphone’s MyGP app has won the Asian Technology Award 2024, recognized for its role in revolutionizing telecommunications in Bangladesh with user-friendly features like account management, one-tap payments, and live streaming.
