Orange Jordan launched an initiative to strengthen direct communication with customers, engaging over 1,100 employees across the Kingdom. The initiative focused on gathering customer feedback to enhance the company’s services. This effort aligns with Orange’s commitment to customer-centricity, improving experiences and fostering stronger connections with its community.
Orange has launched the ‘My Customer, My Boss’ initiative across 17 subsidiaries in the Middle East and Africa, involving 10,000 employees who met 15,000 customers in 120 locations. This initiative, aimed at strengthening customer satisfaction, will be annual, with feedback analyzed using AI for continuous service improvement.
Orange has launched the “My Customer, My Boss” initiative across 17 subsidiaries in the Middle East and Africa, involving over 10,000 employees who directly interacted with 15,000 customers to gather feedback. The initiative, aimed at improving customer satisfaction, will become an annual event supported by AI-driven data analysis.
SalamAir has launched a dedicated WhatsApp service that allows passengers to receive their tickets and boarding passes directly, enhancing the travel experience. This is part of the airline’s digital transformation strategy, aiming to offer greater flexibility and personalization with tech-driven solutions.
Prepaid mobile users in Qatar are urging authorities to extend credit validity periods and introduce more flexible packages, citing frustration over the current short validity of prepaid balances. Industry experts and customers alike are calling for changes to improve customer satisfaction and align services with modern usage patterns.
SalamAir has launched a new WhatsApp service that enables passengers to receive tickets and boarding passes directly via the messaging app. This digital innovation is part of the airline’s broader strategy to enhance customer experience and streamline the booking-to-boarding process, with more features planned for the future.
Telecom Egypt has partnered with Truecaller to improve customer communication and experience. The collaboration features Truecaller’s Verified Business Caller ID and Video Caller ID capabilities, enabling customers to easily recognize incoming calls and engage with customized videos. This partnership enhances security, trust, and personalization for Telecom Egypt’s users.
du has partnered with Microsoft to enhance its call center operations using AI technologies. The collaboration will improve customer engagement, optimize operations, and ensure compliance with UAE data privacy regulations. AI-driven solutions like VoiceBots and real-time analytics will boost efficiency, customer satisfaction, and create new revenue opportunities for du.
Telecom Egypt has partnered with Ericsson to implement the Ericsson Mediation platform, aiming to enhance customer experiences, reduce operational costs, and boost digital engagement. This collaboration will enable Telecom Egypt to provide flexible communication choices, improve agility, and accelerate its digital transformation, supporting Egypt’s growing telecom market.
ToumAI, an African AI startup based in Morocco, focuses on developing AI-driven customer experience solutions tailored for emerging markets. The company is addressing the gap in AI support for African languages by leveraging voice data to improve customer service in telecom, banking, and other sectors across the continent.
