du has partnered with Microsoft to enhance its call center operations using AI technologies. The collaboration will improve customer engagement, optimize operations, and ensure compliance with UAE data privacy regulations. AI-driven solutions like VoiceBots and real-time analytics will boost efficiency, customer satisfaction, and create new revenue opportunities for du.
Telecom Egypt has partnered with Ericsson to implement the Ericsson Mediation platform, aiming to enhance customer experiences, reduce operational costs, and boost digital engagement. This collaboration will enable Telecom Egypt to provide flexible communication choices, improve agility, and accelerate its digital transformation, supporting Egypt’s growing telecom market.
ToumAI, an African AI startup based in Morocco, focuses on developing AI-driven customer experience solutions tailored for emerging markets. The company is addressing the gap in AI support for African languages by leveraging voice data to improve customer service in telecom, banking, and other sectors across the continent.
ToumAI, an AI-powered SaaS startup, secured €1 million in pre-seed funding to expand globally and enhance its personalized CX solutions. With a unique Compound AI architecture, the company focuses on multilingual and emotional complexities in customer relations. ToumAI aims to scale across Africa and beyond, prioritizing sustainability.
PTCL has partnered with PayFast to launch a WhatsApp-based bill payment solution, enabling customers to view and pay bills seamlessly through WhatsApp. This initiative is part of PTCL’s digital transformation strategy, offering enhanced customer convenience and advancing digital payment options across Pakistan’s telecom sector.
Al-Futtaim has launched Blue AI, an innovative feature within the Blue Rewards app that enhances customer experience through personalized recommendations and seamless shopping. Initially available in the UAE, it will expand to eight regional markets, empowering users with tailored insights and a smarter, more convenient shopping journey.
Zong recently hosted a company-wide customer experience event to reinforce its commitment to delivering high-quality services in Pakistan’s digital landscape. The event showcased Zong’s portfolio of digital products, technologies, and enterprise solutions, emphasizing the company’s focus on customer satisfaction and its role in shaping Pakistan’s future in digital connectivity.
Salam, a Saudi telecommunications and IT company, has partnered with Publicis Groupe Middle East to enhance customer experience through advanced digital services. The collaboration will integrate services from Publicis’ Digitas agency to strengthen Salam’s digital presence and transformation efforts in the kingdom.
Motorcity has launched a new mobile app to enhance customer experience in Bahrain. The app simplifies vehicle management, service appointments, and access to the latest car models. Users can track services, receive reminders, and book test drives, all from their mobile devices or smartwatches, ensuring convenience and real-time updates.
Ooredoo Qatar and Doha Bank have partnered to enhance customer experiences and meet growing market demands. The strategic collaboration, formalized through an MoU, will focus on joint initiatives such as employee services, loyalty programs, and customer analytics, bringing innovative services and benefits to their customers across Qatar.
