SalamAir has launched a dedicated WhatsApp service that allows passengers to receive their tickets and boarding passes directly, enhancing the travel experience. This is part of the airline’s digital transformation strategy, aiming to offer greater flexibility and personalization with tech-driven solutions.
Prepaid mobile users in Qatar are urging authorities to extend credit validity periods and introduce more flexible packages, citing frustration over the current short validity of prepaid balances. Industry experts and customers alike are calling for changes to improve customer satisfaction and align services with modern usage patterns.
SalamAir has launched a new WhatsApp service that enables passengers to receive tickets and boarding passes directly via the messaging app. This digital innovation is part of the airline’s broader strategy to enhance customer experience and streamline the booking-to-boarding process, with more features planned for the future.
Telecom Egypt has partnered with Truecaller to improve customer communication and experience. The collaboration features Truecaller’s Verified Business Caller ID and Video Caller ID capabilities, enabling customers to easily recognize incoming calls and engage with customized videos. This partnership enhances security, trust, and personalization for Telecom Egypt’s users.
du has partnered with Microsoft to enhance its call center operations using AI technologies. The collaboration will improve customer engagement, optimize operations, and ensure compliance with UAE data privacy regulations. AI-driven solutions like VoiceBots and real-time analytics will boost efficiency, customer satisfaction, and create new revenue opportunities for du.
Telecom Egypt has partnered with Ericsson to implement the Ericsson Mediation platform, aiming to enhance customer experiences, reduce operational costs, and boost digital engagement. This collaboration will enable Telecom Egypt to provide flexible communication choices, improve agility, and accelerate its digital transformation, supporting Egypt’s growing telecom market.
ToumAI, an African AI startup based in Morocco, focuses on developing AI-driven customer experience solutions tailored for emerging markets. The company is addressing the gap in AI support for African languages by leveraging voice data to improve customer service in telecom, banking, and other sectors across the continent.
ToumAI, an AI-powered SaaS startup, secured €1 million in pre-seed funding to expand globally and enhance its personalized CX solutions. With a unique Compound AI architecture, the company focuses on multilingual and emotional complexities in customer relations. ToumAI aims to scale across Africa and beyond, prioritizing sustainability.
PTCL has partnered with PayFast to launch a WhatsApp-based bill payment solution, enabling customers to view and pay bills seamlessly through WhatsApp. This initiative is part of PTCL’s digital transformation strategy, offering enhanced customer convenience and advancing digital payment options across Pakistan’s telecom sector.
Al-Futtaim has launched Blue AI, an innovative feature within the Blue Rewards app that enhances customer experience through personalized recommendations and seamless shopping. Initially available in the UAE, it will expand to eight regional markets, empowering users with tailored insights and a smarter, more convenient shopping journey.
