Abu Dhabi Customs reported a 27% increase in digital transactions and a 28% rise in proactive automated transactions in the first half of 2024. Customs declarations grew by 2%, and clearance times dropped to 13.86 minutes. The organization scored 94% in customer satisfaction, reflecting significant progress in digital transformation and service efficiency.
Valu, MENA’s leading financial technology company, has partnered with Truecaller to enhance customer safety and business communication. By adopting Truecaller’s Verified Business Caller ID solution, Valu aims to provide secure, verified interactions, fostering trust and efficiency. This collaboration underscores Valu’s commitment to leveraging advanced technology for improved customer experience and financial inclusion.
Pakistani engineers have developed “Beep,” a secure government messaging app for officials, ready for launch after successful trials. The app could extend to citizens if approved, amid ongoing social media restrictions and internet shutdowns. “Beep” aims to ensure uninterrupted communication among officials, featuring text, audio, video sharing, and conference calls.
The Ministry of Education and Higher Education (MoEHE) in Qatar launched ‘Talib,’ an AI-powered chatbot providing instant support to students, parents, and the public in Arabic and English. This initiative aligns with Qatar’s National Vision 2030, emphasizing digital transformation in education. ‘Talib’ aims to streamline processes and enhance communication efficiency.
Orange Jordan launched a Digital Self-Registration Service using the eKYC system, enabling customers to electronically authenticate prepaid mobile lines. This innovation allows remote identity verification via the “SANAD” app, enhancing the digital customer experience. The initiative reflects Orange’s commitment to digital leadership and supporting Jordan’s digital transformation vision.
The Institute of Business Management (IoBM), New Horizon, and Huawei Technologies showcased their new IT infrastructure at an event in Karachi. The initiative aims to enhance digital transformation in education, improve data security, and support innovative teaching. Key speakers emphasized the importance of technology in modernizing education and driving Pakistan’s technological advancement.
Digital Dubai, in collaboration with government and private sector partners, is implementing the Strategic Vision for the Data Centre Economy. This initiative aims to position Dubai as a leading destination for sustainable, AI-driven data centres, enhancing digital transformation and economic productivity, and supporting next-generation technologies like Web 3.0, Metaverse, and Smart Cities.
Leading UAE telecom company e& reported a 6% increase in H1 2024 revenue, reaching AED28.3 billion ($7.7 billion), and a 17% rise in net profit to AED5.5 billion ($1.5 billion). The strong performance was driven by innovation and digital transformation, with the subscriber base growing to 175 million.
Synapse Analytics secured $2 million in funding to expand its AI technologies across the GCC and Africa. The investment, led by Silicon Badia and Hub 71, will enhance financial inclusion and decision-making for financial institutions. Synapse’s AI solutions include credit scoring, dynamic pricing, and eKYC, positioning it as a key player in digital finance transformation.
United Arab Emirates: The Telecommunications and Digital Government Regulatory Authority (TDRA) has launched the Knowledge Hub program designed to train employees…
