Egypt’s Ministry of Communications and Xceed have partnered to develop an AI-powered quality assurance application for call centers. The tool aims to enhance operational efficiency by analyzing customer service calls in real-time, identifying issues, and improving service quality, reinforcing Egypt’s position as a leader in the global outsourcing market.
The SAMENA Telecommunications Council’s Leaders’ Summit 2024 is set to occur on May 13th at Atlantis – The Palm, focusing on “Integration, Intelligence & Sustainability in Infrastructure.” With global and regional partnerships, the summit will explore crucial ICT developments, including sustainable digital transformation and 5.5G technology advancements.
Togo has launched mobile number portability, allowing consumers to switch telecom operators without changing their phone numbers. Initiated by the Togolese Regulatory Authority for Electronic Communications and Posts, this move aims to enhance competition in the telecom sector, influenced by a study showing 95% consumer support for the initiative.
Aluminium Bahrain (Alba) partners with SAP to upgrade its ERP solution to S/4HANA Cloud, accelerating its digital transformation and Industry 4.0 journey. The move aims to optimize operations and innovate aluminium production in alignment with Bahrain Economic Vision 2030, leveraging SAP’s advanced cloud-based ERP capabilities.
Algeria’s digital journey takes center stage at an INESG gathering, highlighting achievements in high-speed internet deployment and the transition to online processes. Experts commend the nation’s digitization efforts, emphasizing collaboration and innovation as keys to success in advancing Algeria’s digital landscape.
Alat, backed by Saudi’s PIF, introduces Electrification and AI Infrastructure units, targeting global energy transition and AI-driven innovation. With a $100 billion investment commitment, the move aligns with market trends, aiming to revolutionize industry practices and fortify Saudi Arabia’s position as a sustainable industrial leader.
EZPac, a burgeoning digital printing startup, is set to transform the stand-up pouch market in Morocco with the installation of…
Yotta Data Services, in collaboration with BLC Holding Pvt. of Nepal, is set to construct a supercloud data center near Kathmandu. This strategic initiative marks Yotta’s entry into Nepal, aiming to support the region’s digital expansion with advanced facilities designed for hyperscalers, enterprises, and AI development.
AIx, a subsidiary of Emaar Groups in Oman, has launched AIx GPT, the country’s first advanced large language model. This AI innovation delivers rapid response capabilities and operates efficiently on consumer hardware, significantly advancing Oman’s digital transformation and enhancing various industries from healthcare to public services.
President Abdel Fattah El-Sisi inaugurated Egypt’s Government Data and Cloud Computing Center, known as P1, along Ain El Sokhna Road. This center, focusing on big data analytics and AI, represents a pioneering initiative in Egypt and North Africa, enhancing the region’s technological infrastructure.
