Oman has launched Tajawob, a national platform for suggestions, complaints, and reports, integrating over 55 government institutions. Designed for accessibility and efficiency, the platform utilizes AI to process requests, ensuring prompt responses and transparency. Tajawob aligns with Oman Vision 2040 to enhance government-citizen communication and improve public service delivery.
Oman is accelerating its digital transformation, with plans to digitize 80% of government services by 2025. The ‘Tahawul’ programme has reached 73% completion, improving efficiency, cybersecurity, and data sharing. The government is introducing new platforms and policies to align with Oman Vision 2040.
Qatar has signed a five-year deal with Scale AI to deploy AI tools and training, aiming to enhance government services. Over the next five years, Scale AI will help Qatar develop more than 50 AI applications. This partnership reflects Qatar’s ambition to become a regional AI leader.
Iraq is advancing its digital transformation efforts through significant government service reforms. The Ministry of Finance has achieved a 94% completion rate in service simplification, with a focus on digital initiatives like the “Service Platform.” The country’s goal for 2025 is a fully digital public sector.
In 2024, Jordan’s government service centres completed 882,583 electronic transactions, reflecting the success of the initiative to streamline public services. The centres, which offer multiple government services under one roof, utilize innovative technology to enhance accessibility and customer satisfaction, in line with King Abdullah’s vision for improved public services.
Bahrain’s Taqyeem Committee reviewed the results of its 5th evaluation round, which assessed 64 service centres and 13 virtual service centres across 21 government entities. The meeting highlighted efforts in adopting digital transformation, innovation, and customer satisfaction, emphasizing the importance of collaboration to improve government service delivery.
The “MY KUWAIT ID” app introduces three verification levels: Medium, High, and Verified, each offering different features based on the registration method. These levels provide users with secure access to services such as civil ID, document verification, authentication, and electronic signatures, ensuring a high standard of data protection.
The government has launched a new project to connect 20 agencies through a unified digital platform, reducing reliance on paper documents. This initiative aims to streamline transactions, enhance efficiency, and improve public service delivery, allowing most services to be completed within a single day.
SCAI and Elm have signed a memorandum of cooperation to enhance AI capabilities in Saudi government services. The partnership, announced at the Global AI Summit, will focus on AI technologies like machine learning and generative AI to improve government operations in line with Vision 2030.
Kuwait has introduced an English version of its Sahel App, significantly enhancing access to government services for expatriates. This update supports various administrative functions, promoting inclusivity and digital transformation in line with Kuwait’s Vision 2035.
