Pakistan’s IT sector has grown significantly, with 20,000 registered companies and $2.283 billion in exports. The federal government proposed a 357% budget increase for 2024-25, allocating funds for new projects, digital economy initiatives, and IT parks in Islamabad and Karachi, reflecting the sector’s expanding role in the economy.
The Economic Survey of Pakistan 2024 reveals significant growth in the IT and telecom sectors, driven by the China-Pakistan digital corridor. Investments in digital infrastructure, AI, and 5G networks are expected to boost startups, create jobs, and position Pakistan as a regional technology hub.
IT spending in the MENA region is projected to reach $193.7 billion in 2024, a 5.2% increase from 2023. Growth is driven by IT services, while data centre investments decline. GenAI’s immediate impact is limited, but cloud services spending is set to rise, with a focus on cost-effective use cases.
Egypt’s Ministry of Communications and Xceed have partnered to develop an AI-powered quality assurance application for call centers. The tool aims to enhance operational efficiency by analyzing customer service calls in real-time, identifying issues, and improving service quality, reinforcing Egypt’s position as a leader in the global outsourcing market.
