Nepal Telecom Introduces Robot “Maina” to Enhance Customer Service
The robot aims to alleviate the workload on staff by handling general inquiries and providing information about NT services.
The robot aims to alleviate the workload on staff by handling general inquiries and providing information about NT services.
Nepal’s telecom regulator, the NTA, has proposed revoking United Telecom Limited’s (UTL) license due to the company’s unpaid dues of Rs 7.5 billion. Despite a 15-day ultimatum, UTL has not made any payments. The NTA board will make the final decision after reviewing the matter.
Nepal Telecom has introduced its Dashain Offer 2081, providing enhanced internet speeds for FTTH customers and attractive mobile packs for both prepaid and postpaid users. The offer includes a 25 Mbps speed increase for fiber plans and upgraded mobile packages, available from Ashoj 13 to Kartik 23.
Nepal’s 4G users exceed 22 million according to the latest NTA report, despite a slight decrease from the previous month. Dominated by Nepal Telecom and Ncell, the mobile broadband market shows a robust 76.23% penetration, signaling significant digital connectivity across the country.
Nepal’s digital payment landscape has grown significantly, with a notable decline in cheque usage and a surge in mobile and QR code transactions. This growth is fueled by cost savings and government incentives like VAT refunds on digital transactions at hospitality venues.
Dove and Outreach Nepal have introduced an innovative advertising campaign in Nepal, featuring Augmented Reality (AR) technology to enhance traditional print ads. This campaign allows consumers to experience interactive content about Dove Bar’s benefits directly from newspaper ads by scanning a QR code.
Ncell has introduced a new feature in its app, allowing customers to apply for a Police Clearance Certificate for free. This service simplifies the process, saving time and effort, and includes free browsing of the Nepal Police website. Ncell continues to enhance its customer services with this valuable public offering.
Ncell, a leading telecommunications provider in Nepal, has renewed its service operation license for five more years, paying the first installment of NPR 5 billion. The renewal process, approved by the Council of Ministers, allows Ncell to continue operations, with the remaining balance to be paid in installments with interest.
Nepal is set to lift its nine-month ban on TikTok, following new regulatory changes. The government initially banned the app over social harmony concerns but now plans to reintroduce it with stricter guidelines. The move comes after TikTok pledged compliance with local regulations, addressing concerns while balancing user freedom and safety.
Digital Rights Nepal has released two analysis papers scrutinizing Nepal’s cyber security policies. The papers critically assess the National Cyber Security Policy and the proposed National Internet Gateway, highlighting potential risks to human rights, internet freedom, and privacy due to increased surveillance and governmental control over digital content.