Zain Kuwait and Rakuten Symphony have signed an MoU to pilot Kuwait’s first cloud-native Open Radio Access Network (Open RAN), deploying 5G Standalone sites with Rakuten’s virtualized Open RAN software. The initiative aims to boost network agility, efficiency, and scalability, marking a key step in Zain’s regional digital innovation.
Zain Kuwait has earned the ISO 37301:2021 certification, marking a significant achievement as one of the first regional mobile operators to meet the standard for Compliance Management Systems. This reinforces Zain’s commitment to regulatory adherence, integrity, and its leadership in ISO certifications in the telecom sector.
Zain has won the Service Hero Customer Satisfaction Index Awards for the 13th time, leading both the Mobile Operators and Internet Service Providers categories in Kuwait for 2024. This achievement reflects Zain’s continued excellence in customer service and its dominant position in the telecom and digital services sector in Kuwait.
Zain Kuwait has partnered with Huawei for a Business Support System (BSS) digital transformation project. This collaboration aims to enhance customer experiences by providing advanced solutions for seamless transactions, enabling personalized services, and improving operational efficiency. The project aligns with Zain’s strategy to lead in digital innovation.
In 2024, Zain Kuwait continued its leadership in telecom and digital innovation, supporting sports, empowering youth, and promoting sustainability. The company launched the Zain Great Idea accelerator, achieved significant 5G breakthroughs, and spearheaded campaigns like Zain Alshuhoor Ramadan, all contributing to Kuwait’s growth and community well-being.
