In a press conference hosted by the Communications and Information Technology Regulatory Authority (CITRA) in Kuwait, Ooredoo Kuwait announced its pivotal role in the launch of the new “Kashef” service. Developed in collaboration with local telecommunications operators, including Ooredoo Kuwait, this innovative service aims to enhance caller identification in public telecommunications networks.
As a leader in integrated telecommunications services and digital solutions, Ooredoo Kuwait is dedicated to providing the necessary technology and support to activate this service. This commitment enhances the user experience and fosters a secure and reliable communications environment in Kuwait.
The “Kashef” service, as outlined by CITRA, was developed in accordance with caller identification regulations for public telecommunications networks and is currently available only to private entities. Ooredoo Kuwait explained that the service functions by documenting incoming calls across Kuwait’s telecommunications networks. When an Ooredoo customer receives a call from a known company or organization, the caller’s registered data, aligned with Ooredoo’s database and the company’s commercial license, will appear on the customer’s phone screen.
As a contributive telecom operator to this service, Ooredoo will activate “Kashef” by sharing caller identities, regardless of the network from which the calls originate. This initiative showcases Ooredoo Kuwait’s commitment to providing top-tier technological solutions to its customers, enriching their digital lives, and enhancing the quality of its services.
Ooredoo Kuwait expressed pride in collaborating with CITRA to launch the ‘Kashef’ service, marking a significant step toward enhancing communication security and transparency in the country. This new service will enable customers to identify callers, providing them with greater assurance and the freedom to respond, ensuring that they receive calls from verified and trustworthy sources. This, in turn, will protect them by reducing the risk of fraudulent calls.
As the trusted communications partner to its customers, Ooredoo Kuwait is enthusiastic about this initiative. The company believes it will bolster customer confidence in its integrated services and support ongoing efforts to provide innovative solutions that streamline phone transactions in line with customers’ lifestyles, ensuring their safety and the security of their assets.
Mr. Basel Boushehri, Chief Legal and Regulatory Officer of Ooredoo Kuwait, emphasized the importance of the “Kashef” feature. Developed through a collaborative effort between CITRA and representatives of local telecommunications companies, the feature aims to enhance trust in calls from government agencies and private companies while reducing calls from unknown sources. This underscores Ooredoo Kuwait’s commitment to contributing effectively to the state’s efforts in developing the sector and continually providing new solutions for its customers.
While “Kashef” serves as the first line of call identification, Ooredoo Kuwait advises users to follow the directives of competent authorities, especially regarding the disclosure of personal information, or receiving calls from unknown sources through internet applications instead of the telecommunications network. The caller identification feature specifically aims to minimize spam and unwanted calls, including promotional and advertising calls, and to protect consumers from fraudulent callers.
This service, actively implemented by Ooredoo Kuwait, will allow call recipients to see the caller’s ID and number, giving them the option to answer or ignore the call. This initiative reflects Ooredoo Kuwait’s and the concerned authorities’ commitment to preserving customers’ rights to freedom and flexibility in managing calls while ensuring the highest level of privacy, thereby reducing unwanted calls and similar harassment or fraudulent practices in the future.
In conclusion, the new “Kashef” feature adds to the range of security services offered by Ooredoo Kuwait to ensure the safety and protection of its customers’ assets and information. These services include, but are not limited to, asset management, firewall security, email security, identity and access management, database security, endpoint threat detection and response (EDR), data loss prevention, and threat verification management. Through these solutions, along with security awareness initiatives, Ooredoo Kuwait continues to upgrade its customers’ safety, privacy, and security, providing a trusted and more reliable telecom experience.
