Orange Jordan has renewed its COPC certification for 2025, marking six consecutive years of recognition for excellence in customer service. This prestigious certification affirms Orange Jordan’s ongoing commitment to delivering world-class customer experiences and cements its position among global leaders in customer operations.
The COPC certification, a rigorous global standard for customer experience performance, highlights Orange Jordan’s dedication to maintaining and enhancing service quality across all customer touchpoints. Orange Jordan CEO, Eng. Philippe Mansour, expressed pride in the renewal, emphasizing that customer satisfaction remains central to the company’s success and strategy to lead future innovation.
Achieving this certification consistently demonstrates Orange Jordan’s focus on continuous improvement, investment in people, technology, and services to provide seamless, reliable, and superior customer experiences.
As a responsible digital pioneer, Orange Jordan continues to apply industry best practices in customer care, supporting Jordan’s national digital transformation vision. The company serves around 4.6 million customers with a comprehensive portfolio including fixed and mobile lines, internet, data, and Smart Life Solutions, supported by nearly 1,800 employees across almost 300 locations.
Orange Jordan is a subsidiary of Orange Global Group, which operates in 26 countries worldwide. The group reported revenues of €40.3 billion in 2024 and serves 291 million customers globally. The company also offers tailored business solutions through its Orange Business sub-brand.
For more information, visit Orange Jordan.
