Algeria’s Ministry of Post and Telecommunications has launched a new digital platform, Insat, to receive public complaints, inquiries, and suggestions related to postal and telecommunications services.
The portal provides citizens with a simple, secure, and transparent way to submit requests and track their status in real time. Designed to improve responsiveness, the system enables faster processing and clearer communication between users and service providers.
Through Insat, individuals can report service issues, seek clarifications, or share feedback without the need for in-person visits or lengthy procedures. Each submission is logged digitally, allowing users to monitor progress and outcomes while ensuring accountability across the service chain.
The initiative reflects Algeria’s broader push toward digital public services, aimed at improving service quality, strengthening trust, and modernizing citizen engagement across key infrastructure sectors.
By centralizing feedback and complaints in a single platform, the Ministry is positioning Insat as a core tool for service improvement, transparency, and more efficient regulation of postal and telecom operators nationwide.
