The Federal Authority for Identity, Citizenship, Customs & Port Security has implemented 15 development projects aimed at eliminating bureaucracy across its service ecosystem, as part of the second cycle of the Zero Bureaucracy Government Program. The initiative focuses on delivering faster, smarter, and more integrated services for citizens, residents, visitors, entrepreneurs, investors, and Authority employees.
Major General Suhail Saeed Al Khaili, Director-General of ICP, said the projects are designed to enhance customer journeys, reduce service time, eliminate procedural duplication, and leverage artificial intelligence. He noted that the Authority is shifting from operational excellence to proactive leadership, transforming service delivery from standalone offerings to integrated service bundles and from waiting-based processes to proactive, life-event-driven services.
The integrated service bundles approach applies to services delivered directly by ICP, such as consolidating family-related services into a single package, as well as services provided in partnership with federal and local entities and the private sector through electronic integration. This enables automatic data exchange, streamlines procedures, improves partner performance, and accelerates service delivery.
Projects implemented under the program include Facial Recognition for Entities (UAEKYC), the Proactive UAE Passport System, the National Enablement and Government Data Platform, and the “Taqdeer” Package for Senior Citizens and People of Determination, delivered in cooperation with the Ministry of Community Empowerment. Other initiatives include unified passport and Emirates ID renewal, the Resident Family Package, proactive family data updates in cooperation with the Ministry of Justice, and the Single-Window Land Ports Project.
Additional projects cover investor journey services, tourist visa issuance through a digital health insurance system, smart electronic gates at land ports, a smart refund system for service fees, the integrated smart customs system, domestic worker services, and the Smart Travel Project.
According to Al Khaili, these projects significantly reduce bureaucracy by shortening service journeys, lowering error rates, consolidating multiple procedures into single applications, and enabling electronic data retrieval, biometric capture, and medical screening. The initiatives also reduce operational costs and human effort, enhance customer satisfaction, and improve quality of life, while reinforcing the UAE’s global leadership in government service performance and social responsibility.
