IBM and the Saudi Water Authority (SWA) have launched the H2O Platform, an AI-powered digital ecosystem designed to transform water management across the Kingdom through real-time intelligence, predictive insights, and unified data integration.
Developed by IBM Consulting in collaboration with SWA, the platform applies generative AI, hybrid cloud, and advanced analytics to more than 40 data-driven use cases mapped across Saudi Arabia’s entire water value chain. These use cases were prioritised into a structured roadmap and translated into operational capabilities that now provide decision-makers with continuous monitoring, trend detection, and proactive resource management.
At the core of the system is the H2O Intelligent Assistant, a generative AI tool that delivers persona-based insights, alerts, and recommendations to support financial, operational, and strategic decisions within a secure framework aligned with National Cybersecurity Authority regulations and AI ethics standards.
The ecosystem also introduces a Consumer Assistant, an AI-powered interface that allows citizens to access water services, monitor usage, and receive personalised conservation guidance—bringing end users directly into the digital loop.
SWA says the platform replaces fragmented, manual processes with a real-time intelligence framework that enables collaboration and data sharing across national water entities. IBM and SWA are also exploring the evolution of the system into an agentic AI ecosystem, where autonomous digital agents can execute complex tasks with minimal human intervention to improve decision speed and predictive accuracy.
The initiative aligns with Saudi Arabia’s Vision 2030, National Water Strategy, Saudi Green Initiative, and the Kingdom’s net-zero ambitions by 2060, positioning SWA as a regional leader in AI-driven sustainability and resource optimisation.
The H2O Platform reflects a broader shift toward applying enterprise AI to critical infrastructure, demonstrating how data, cloud, and intelligent agents can modernise the management of one of the country’s most vital resources.
