Key Takeaways:
- Generative AI Focus: DXC Technology and ServiceNow expand their partnership to help businesses accelerate the adoption and value realization of generative AI (GenAI).
- Center of Excellence: The companies have established a GenAI Center of Excellence (CoE) to combine their expertise and streamline AI adoption for customers.
- Real-World Results: DXC has already successfully deployed ServiceNow’s GenAI solution, Now Assist, on its service delivery platform, achieving significant efficiency gains.
Global – DXC Technology, a leading Fortune 500 global technology company, and ServiceNow, a prominent AI platform provider, have announced an expanded partnership to accelerate the adoption of generative AI for businesses worldwide. This collaboration aims to help organizations quickly realize value from their AI investments.
The centerpiece of this partnership is a newly formed GenAI Center of Excellence (CoE). This CoE combines DXC’s industry knowledge and implementation expertise with ServiceNow’s GenAI solutions, such as Now Assist, to streamline AI adoption for customers.
“Customers are looking to transform their businesses with AI, and, along with ServiceNow, we have the expertise to unlock high-impact use cases of AI at scale,” said Howard Boville, DXC Executive Vice President, Consulting and Engineering Services – Powered by AI.
DXC has already demonstrated the potential of this partnership by deploying Now Assist on its own service delivery platform. This has resulted in significant improvements in incident management, increased efficiency, and enhanced customer experience for over 500 clients.
“At the GenAI CoE, DXC AI consultants will guide joint customers as they modernise with AI to optimise technology performance and deliver real-world results,” states the report, emphasizing the practical application of the CoE’s expertise.
This expanded partnership builds on a long-standing 15-year collaboration between DXC and ServiceNow. DXC has a strong track record of helping customers across various industries successfully deploy ServiceNow products and services.
“Today’s news builds on a long standing 15-year collaboration with DXC as the leading partner helping its customers deploy ServiceNow products and services,” highlights the report, emphasizing the strength of the existing partnership.
The collaboration between DXC and ServiceNow addresses the growing need for businesses to effectively leverage generative AI while ensuring data privacy, governance, and compliance. By combining their strengths and expertise, the companies aim to empower organizations to achieve successful AI-driven transformations and unlock the full potential of generative AI.
