Oman has improved its ranking in the 2024 GEMS Index, increasing its score to 72%, up from 66% in 2023. The country saw significant progress across key pillars of digital government, including service availability, satisfaction, and mobile platform improvements, though a digital divide still exists in the region.
Morocco has been classified with medium maturity in the 2025 ESCWA Maturity Index for electronic and mobile government services. The report shows Morocco’s digital infrastructure is expanding, but improvements are needed in service development, user satisfaction, and enhancing public access, especially compared to regional leaders like Saudi Arabia and the UAE.
The ESCWA’s 2024 GEMS report shows improving digital government services in 17 Arab countries, with Saudi Arabia and UAE leading. The regional average score rose to 45% from 43% in 2023. However, significant gaps remain, particularly in sectors like health and tourism, as some countries lag behind.
Abu Dhabi’s Department of Government Enablement has partnered with Microsoft and G42 to launch a sovereign cloud system aimed at improving government service efficiency. The collaboration will help Abu Dhabi become the world’s first AI-native government by 2027, supported by a substantial investment in AI-driven digital infrastructure.
Sri Lanka’s ‘GovPay’ digital platform, launching on February 7, will streamline government payments by allowing citizens to pay for services via fintech apps or online banking. Initially integrating 16 institutions, the platform aims for full implementation by April 2025, enhancing efficiency in government revenue collection.
