Dubai Electricity and Water Authority (DEWA) has enhanced its customer service with generative AI and ChatGPT through its virtual employee, Rammas. Since its upgrade in April 2023, Rammas has handled over 9.6 million enquiries, achieving 95% customer satisfaction. DEWA is the first utility globally to use generative AI for customer engagement.
Presight AI Holding reported a 17.4% revenue increase to AED603.5 million and a 39.1% rise in pre-tax profit for H1 2024. Key achievements include acquiring a 51% stake in AIQ, forming IntelliGrid, and securing major partnerships, driving strong financial performance and reinforcing their commitment to AI-driven innovation.
Vodafone Qatar and Qatar Charity have launched the ‘Better Connections’ training program, focusing on Customer Service and Retail Skills. Led by Mahmoud Reda, the course includes interactive discussions, case studies, and practical activities, aiming to enhance communication and customer management skills among Qatar Charity employees.
STC Bahrain has launched its exclusive blockchain network, Intersect, on Avalanche, promoting digital transformation and Web3 innovation. The initiative includes a 30-day “Makeathon + Hackathon” event from August 12 to September 11, engaging developers and artists to showcase Intersect’s potential in revolutionizing various industries and enhancing digital services.
The UAE will enhance its cybersecurity with three new policies focusing on cloud computing, data security, IoT security, and cybersecurity operations centers, announced Mohammed Hamad Al-Kuwaiti, chair of the Cybersecurity Council. Additionally, a new encryption law for data transmission security with quantum systems is expected by year-end, aiming to bolster national cybersecurity standards.
The Ministry of Education and Higher Education (MoEHE) in Qatar launched ‘Talib,’ an AI-powered chatbot providing instant support to students, parents, and the public in Arabic and English. This initiative aligns with Qatar’s National Vision 2030, emphasizing digital transformation in education. ‘Talib’ aims to streamline processes and enhance communication efficiency.
Digital Dubai, in collaboration with government and private sector partners, is implementing the Strategic Vision for the Data Centre Economy. This initiative aims to position Dubai as a leading destination for sustainable, AI-driven data centres, enhancing digital transformation and economic productivity, and supporting next-generation technologies like Web 3.0, Metaverse, and Smart Cities.
Leading UAE telecom company e& reported a 6% increase in H1 2024 revenue, reaching AED28.3 billion ($7.7 billion), and a 17% rise in net profit to AED5.5 billion ($1.5 billion). The strong performance was driven by innovation and digital transformation, with the subscriber base growing to 175 million.
Synapse Analytics secured $2 million in funding to expand its AI technologies across the GCC and Africa. The investment, led by Silicon Badia and Hub 71, will enhance financial inclusion and decision-making for financial institutions. Synapse’s AI solutions include credit scoring, dynamic pricing, and eKYC, positioning it as a key player in digital finance transformation.
stc pay Bahrain achieved PCI DSS v4.0 certification, highlighting its commitment to secure digital payment transactions. The rigorous audit by a Qualified Security Assessor ensured compliance with global standards. This milestone reinforces stc pay’s position as a leader in the digital payment landscape, providing customers with a secure and reliable financial platform.
