Bahrain achieved an 89% digital transformation rate in 2024, completing over 4 million eGovernment transactions. Key advancements include expanding eServices to over 700, reducing costs by 75%, and launching new systems like Sijilat 3.0. These efforts reflect Bahrain’s commitment to digital transformation and service quality improvement across all societal sectors.
A Boston Consulting Group report reveals that 85% of GCC senior executives prioritize innovation, surpassing the global average. However, GCC firms face challenges in converting ambition into readiness. Key recommendations include aligning innovation with business strategy and leveraging Generative AI. Addressing talent constraints and funding challenges will enhance innovation readiness.
The UAE saw an 11.7% rise in malware detections from January to May 2024, amid global cybersecurity challenges. Acronis’ H1 2024 Cyberthreats Report highlights a 293% surge in email attacks and rising ransomware threats. The report underscores the need for advanced protective measures and comprehensive security strategies for organizations.
Qatar is leading AI investments in the MENA region with $2.4 billion in incentives, aiming to enhance its AI capabilities and attract global experts. The initiative is part of Qatar’s strategy to build a smart economy, with digital investments projected to reach $5.7 billion by 2026, significantly boosting various sectors.
Dubai Electricity and Water Authority (DEWA) has enhanced its customer service with generative AI and ChatGPT through its virtual employee, Rammas. Since its upgrade in April 2023, Rammas has handled over 9.6 million enquiries, achieving 95% customer satisfaction. DEWA is the first utility globally to use generative AI for customer engagement.
Presight AI Holding reported a 17.4% revenue increase to AED603.5 million and a 39.1% rise in pre-tax profit for H1 2024. Key achievements include acquiring a 51% stake in AIQ, forming IntelliGrid, and securing major partnerships, driving strong financial performance and reinforcing their commitment to AI-driven innovation.
Vodafone Qatar and Qatar Charity have launched the ‘Better Connections’ training program, focusing on Customer Service and Retail Skills. Led by Mahmoud Reda, the course includes interactive discussions, case studies, and practical activities, aiming to enhance communication and customer management skills among Qatar Charity employees.
STC Bahrain has launched its exclusive blockchain network, Intersect, on Avalanche, promoting digital transformation and Web3 innovation. The initiative includes a 30-day “Makeathon + Hackathon” event from August 12 to September 11, engaging developers and artists to showcase Intersect’s potential in revolutionizing various industries and enhancing digital services.
The UAE will enhance its cybersecurity with three new policies focusing on cloud computing, data security, IoT security, and cybersecurity operations centers, announced Mohammed Hamad Al-Kuwaiti, chair of the Cybersecurity Council. Additionally, a new encryption law for data transmission security with quantum systems is expected by year-end, aiming to bolster national cybersecurity standards.
The Ministry of Education and Higher Education (MoEHE) in Qatar launched ‘Talib,’ an AI-powered chatbot providing instant support to students, parents, and the public in Arabic and English. This initiative aligns with Qatar’s National Vision 2030, emphasizing digital transformation in education. ‘Talib’ aims to streamline processes and enhance communication efficiency.
