Sharjah Electricity, Water and Gas Authority (SEWA) has embarked on a significant digital transformation journey in collaboration with global technology giant SAP. The initiative aims to enhance SEWA’s operational efficiency, service delivery, and align with the UAE’s digitalization strategy.
Implementing SAP’s Cutting-Edge Solutions
SEWA has integrated a range of SAP solutions, including SAP S/4HANA, IS Utilities, SAP Asset Manager, SAP Business Technology Platform, and SAP SuccessFactors. This comprehensive portfolio will automate and optimize business processes, HR management, and industry-specific operations.
Leading Digitalization in UAE Utilities Sector
As the first utilities organization in the UAE to go live on SAP S/4HANA, SEWA’s accelerated implementation is a pioneering step. The project integrates with government initiatives like Digital Sharjah, showcasing SEWA’s commitment to aligning with national digital goals.
Enhancing Services and Efficiency
Director-General Abdullah Abdul Rahman Muhammad Obaid Al Shamsi highlighted that the digital transformation embodies SEWA’s ethos of reliability, efficiency, and sustainability. The adoption of SAP’s technologies will elevate service quality, safety standards, and efficiency.
Benefits for Customers and Employees
SEWA anticipates direct customer benefits from real-time reporting, streamlined processes, and enhanced mobile experiences, including app-based meter reading. The automation allows employees to concentrate on core functions, with SAP SuccessFactors enhancing employee experiences and development.
Strategic Choice for SAP Services
SEWA’s decision to partner with SAP Services was driven by its deep utilities sector expertise and commitment to embedding sustainability metrics in its solutions.
Looking Towards a Smarter Future
Sergio Maccotta, Senior Vice President SAP Middle East and Africa – South, acknowledged the close collaboration in creating a transformative strategy. This digital overhaul positions SEWA for success in a data-driven, customer-centric world, resonating with the UAE’s broader digital transformation aspirations.
