Salam, a leading Saudi telecom provider, has entered into a managed services agreement with Oracle to support its ongoing digital transformation. This collaboration aims to expedite operational excellence and enhance customer experience, furthering Salam’s contributions to Saudi Arabia’s Vision 2030 mission to become a more connected and digitized nation.
Oracle Communications Consulting will provide critical support and guidance for managed IT operations, performance management, and service quality improvement. By employing an ICT-focused approach, Oracle will help Salam increase operational efficiencies, proactively address potential issues, and ensure seamless service delivery to customers.
A Stacked Advantage
Salam has recently implemented Oracle Cloud Scale Monetization, Oracle Unified Operations, and Oracle Sales CRM to replace its legacy systems with a modular, pre-integrated stack. This integration avoids the costly and time-consuming process of complex customizations. With Oracle’s solutions, Salam can launch, orchestrate, and monetize new offerings as market demands. Future phases will incorporate additional Oracle Communications solutions to fast-track new digital services, such as 5G-enabled streaming, AR/VR gaming, and IoT-connected devices.
Ahmed Al-Anqari, CEO of Salam:
“Oracle’s technologies and managed services are accelerating our time to market for 5G. As a Saudi-born company, Salam is at a digital transformation milestone in its journey. Our focus is on contributing to the advancement of KSA’s ICT sector by enhancing our managed services among many other strategic initiatives. This will enable us to better serve the unique demands of our broad and growing customer base and be future-proof starting today.”
Ajay Goyal, Group Vice President, Oracle Communications:
“Our close collaboration with Salam will help to diversify the company’s revenue streams and strengthen its reputation as an innovator in the Middle East. In the fast-changing telco landscape, a cohesive managed services approach to systems, processes, and integrations is critical to the delivery of profitable services and, ultimately, a superior customer experience. We are dedicated to supporting Salam’s business transformation goals by providing exemplary operational service, and product and network expertise.”
