Verofax, a leading provider of innovative customer service solutions, has announced the signing of a Memorandum of Understanding (MoU) with Jawraa, a prominent telecom and digital services company in Saudi Arabia. This strategic partnership aims to enhance customer experiences by introducing Verofax’s advanced Holobox AI agent and in-app AI agent solutions, specifically tailored for government institutions and large enterprises.
The collaboration between Verofax and Jawraa is set to redefine customer service in the digital age by enabling seamless, AI-powered interactions that bridge the gap between physical and virtual engagement. The Holobox AI agent offers immersive, holographic support for in-person interactions, while the in-app AI agent provides intelligent, personalized assistance within mobile applications. Both solutions are designed to enhance customer engagement, streamline operations, and optimize service delivery across various industries.
Jawraa brings a wealth of expertise to the partnership, leveraging its extensive relationships with telecom giants and enterprises in Saudi Arabia and the wider Middle East. The company’s robust portfolio of digital solutions and telecom services positions it as a key player in driving digital transformation for government entities and large-scale enterprises. Known for fostering innovative technology partnerships, Jawraa has consistently demonstrated its capacity to scale and implement sophisticated solutions that meet the dynamic demands of modern businesses.
Verofax, with its innovative AI-powered solutions, aims to transform customer experiences through augmented reality (AR) and artificial intelligence (AI) technologies. Recently, the company secured $3 million in bridge funding, reaffirming its commitment to deploying AI and AR experiences that enhance user engagement across various sectors, including tourism and sports. The partnership with Jawraa marks a significant milestone in Verofax’s growth trajectory as it continues to pioneer advanced customer service technologies.
Dr. Sulaiman Al-Turki, CEO of Jawraa, stated, “The introduction of Holobox and in-app AI agents will provide customers with a new level of convenience and interactivity. These AI-driven tools are designed to handle complex inquiries, provide real-time support, and personalize customer journeys, resulting in faster resolution times and improved satisfaction levels. The solutions will be particularly beneficial for sectors that rely on high-touch customer interactions, such as government services, telecom, and large-scale enterprises.”
Wassim Merheby, CEO and Co-founder of Verofax, added, “Our partnership with Jawraa guarantees elevated customer service for public companies and enterprises to promote sales and awareness of clients’ services. By collaborating with Jawraa and showcasing our service at the Saudi Export Development Authority during Gitex 2024 in Dubai, we have garnered significant interest from prospects seeking next-generation customer experiences for enterprises and governments alike.”
