Dubai Electricity and Water Authority (DEWA) has strengthened its ability to operate and monitor water networks through the deployment of advanced smart technologies and a robust digital infrastructure. The initiative enables round-the-clock remote monitoring and control of water networks using the patented “Open Platform Communication Gateway for Data Exchange Between Multiple Water OT Systems.”
The solution is part of DEWA’s broader digital transformation programme and aligns with global best practices for managing critical infrastructure. It is currently being implemented within DEWA’s Water and Civil Division, where it has already delivered measurable results, including cost savings, faster operational workflows, improved data exchange between systems, and quicker decision-making in sensitive environments.
HE Saeed Mohammed Al Tayer, MD and CEO of DEWA, said the achievement reflects DEWA’s commitment to innovation, sustainability, and future readiness in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum. He noted that the solution reinforces DEWA’s global leadership in utilities management and supports Dubai’s digital transformation strategies by leveraging Fourth Industrial Revolution technologies such as artificial intelligence and the Internet of Things.
Developed using more than 2,500 lines of code on the open-source Python platform, the system operates with full redundancy, including main and disaster recovery command and control centres. It is supported by real-time application servers running 24/7 and can read and extract data from over 150,000 database entries in under 30 seconds, enabling real-time oversight of critical water infrastructure.
Abdullah Obaidullah, Executive Vice President of Water and Civil at DEWA, said the solution unifies operational data sources into a single, resilient and secure platform. He added that it has improved monitoring efficiency, reduced operational time, and enhanced network reliability, supporting service sustainability and keeping pace with Dubai’s urban growth.
DEWA’s initiative demonstrates how open-source technologies and smart software can be applied at scale to modernise water systems, ensure service continuity, and anticipate future challenges in the infrastructure sector.
