• Claude is the default model powering ServiceNow Build Agent, helping developers of all skill levels to build and deploy agentic workflows that can reason, act, and execute autonomously.
• ServiceNow is bringing Claude’s industry-leading capabilities in healthcare and life sciences into its governed AI Platform to power new agents for mission-critical workflows.
• ServiceNow deploys Claude and Claude Code to more than 29,000 employees, cutting seller preparation time and boosting engineering productivity.
Dubai, United Arab Emirates – February 02, 2026 – ServiceNow (NYSE: NOW), the AI control tower for business reinvention, and Anthropic have announced a collaboration to further integrate Anthropic Claude models into core ServiceNow workflows for application development and other mission-critical business processes in areas such as healthcare and life sciences.
Claude is the default model powering ServiceNow Build Agent, enabling developers of all skill levels to build and deploy agentic workflows. With Claude and Build Agent, developers can easily create complex agentic workflows that can reason, act, and execute autonomously.
ServiceNow has deployed Claude to more than 29,000 employees to streamline sales preparation, with early results showing up to 95% reduction in preparation time, and has made Claude Code available to enhance engineering tasks.
As enterprises put AI into production across more departments and workflows, they need the intelligence they deploy to be governed from a single platform. ServiceNow gives enterprises access to Claude, with unified controls, usage monitoring, and compliance through ServiceNow AI Control Tower.
“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” said Bill McDermott, chairman and CEO of ServiceNow. “This partnership is about reimagining how work gets done. It puts the power to build, deploy, and scale mission-critical applications into the hands of every person, in every industry, at every level. Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”
“A common error enterprises make with AI is to treat it as a kind of ‘bolt on’ tool that you access now and then. But the way to get much better results is to make AI an integral part of how you get work done — woven into the whole range of things workers do every day. That’s where you actually start to see what these systems can do, and it’s what we’re doing in our partnership with ServiceNow,” said Dario Amodei, CEO and co-founder of Anthropic.
Advancing enterprise AI from intent to execution for customers
By embedding Claude within the ServiceNow AI Platform, ServiceNow can deliver new customer capabilities, including:
• Powering enterprise app development: Claude is the default model powering ServiceNow Build Agent, an enterprise-grade AI coding solution for building apps and workflows. Early traction has been strong and is expected to quadruple over the next 12 months. By integrating Build Agent with Claude Code, developers of all skill levels, including professional coders and citizen developers, can use natural language prompts to create applications that previously required significant developer support. Customers can design, test, and operationalize agentic workflows or extend ServiceNow’s out-of-the-box automation with enterprise-grade oversight.
• Accelerating product adoption and time to value: ServiceNow is working with Anthropic to transform how customers deploy and adopt ServiceNow solutions. With the integration of Claude and purpose-built solutions throughout the implementation lifecycle, ServiceNow is targeting a 50% reduction in time to implement for customers — from initial sales conversations through autonomous deployment.
• Applying innovative solutions to industries: ServiceNow is building agentic workflows, combined with Claude, for select industries such as healthcare and life sciences. In these environments, AI-assisted agents can support tasks like research analysis and claims authorization, all while operating within ServiceNow’s governed workflows.
Delivering immediate impact across thousands of employees
ServiceNow is putting Claude to work for the company’s global workforce, applying the same AI capabilities internally that it brings to customers:
• Transforming sales productivity: ServiceNow sellers use an AI-powered coaching experience built on Claude to prepare for customer meetings. Early results show up to 95% reduction in preparation time.
• Boosting productivity with Claude Code: Engineers and developers use Claude Code to write and review code, debug issues, automate repetitive tasks, and accelerate internal tooling.
Availability
Claude is available as a preferred model across the ServiceNow AI Platform as part of ServiceNow’s model choice strategy. Today, ServiceNow enterprise customers and the company’s global workforce can access Claude’s reasoning and coding capabilities to build and deploy agentic automation and workflows across departments.
Enterprises can learn more at servicenow.com/ai.
About ServiceNow
ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise.
