Kuwait has launched the Arqami service through the Sahel government app, allowing citizens and residents to view mobile lines and telecommunications services registered under their names across different operators.
The service was launched by the Communications and Information Technology Regulatory Authority with support from Zain Kuwait as part of efforts to strengthen transparency, protect telecom users and improve the security of personal data.
Arqami is designed to help users identify unknown or unused lines linked to their identity and take action where information appears inaccurate.
Users can check telecom services across operators
The new service gives users a consolidated view of mobile lines and telecom services associated with their personal information.
This is intended to make it easier for customers to verify whether all registered services are legitimate and still in use.
Where an unfamiliar or unnecessary line appears, users can take steps to correct the record or address potential misuse.
The service therefore adds a stronger consumer protection layer around telecom account ownership and registration.
Sahel becomes a gateway for telecom account transparency
Arqami is available through Sahel, Kuwait’s unified government application for digital public services.
Integrating the service into Sahel brings telecom account verification into a broader digital government environment rather than requiring users to check separately with individual operators.
This approach can simplify access while giving users a more consistent way to review services tied to their identity.
Zain links initiative to privacy and data security
Zain Kuwait said its support for the initiative reflects efforts to strengthen customer privacy, improve data security and increase transparency around telecom services.
The operator also highlighted the importance of users regularly reviewing lines and services registered under their personal information.
That is increasingly relevant as mobile numbers become connected to banking, digital identity, authentication and government services.
A line registered incorrectly or without a person’s knowledge can therefore create risks that go beyond conventional telecom use.
Public-private cooperation supports digital trust
Zain said cooperation between the public and private sectors is important for accelerating Kuwait’s digital transformation and delivering secure digital services.
The Arqami service provides a practical example of that model, combining regulatory oversight, operator data and a government digital platform.
For users, the immediate benefit is greater visibility over their telecom records. For the wider digital ecosystem, it strengthens confidence in the accuracy of customer identity and registration information.
Why this matters
Arqami addresses a relatively simple but important problem: users often have limited visibility over all telecom services registered in their names.
Giving customers a single place to review those records can help detect errors, dormant lines or potential misuse earlier.
As mobile numbers increasingly act as identity and authentication tools, accurate telecom registration becomes part of a wider digital trust framework.
Editor’s note
The most significant aspect of Arqami is the shift toward user-controlled visibility.
Rather than relying solely on operators or regulators to maintain correct subscriber records, Kuwait is giving individuals a direct way to inspect what is registered against their identity.
That can improve both transparency and accountability. As digital government and financial services become more closely tied to mobile identity, tools like Arqami could become an increasingly important part of national digital security infrastructure.
