Kuwait’s Communications and Information Technology Authority has launched the Arqami service through the Sahel government app, allowing citizens and residents to view all telephone numbers and telecommunications services registered under their names across different operators from a single digital platform.
The initiative is being delivered in collaboration with telecom operators and forms part of Kuwait’s wider push to strengthen digital government, consumer protection and data privacy.
By giving users direct access to telecom records linked to their identities, Arqami is intended to make it easier to detect inaccurate or unfamiliar registrations and improve transparency around personal data.
Single platform brings telecom records together
Arqami consolidates information from different telecom providers inside the Sahel app.
Users can check the numbers and services registered in their names without needing to contact operators separately.
This creates a more straightforward way for citizens and residents to verify whether their records are accurate and identify any services they do not recognise.
Consumer protection moves into the digital identity layer
The authority said the service is intended to strengthen consumer rights as well as digital privacy.
That is increasingly important because mobile numbers are often tied to authentication, payments, government services and other digital activities.
Giving users greater visibility over what is registered under their identity can help reduce the risks associated with outdated, incorrect or unauthorised telecom records.
Sahel expands as a unified government service platform
The launch also reflects Kuwait’s continued development of Sahel as a central digital gateway for public services.
Adding telecom account visibility to the app extends its role beyond transactional government services and into personal data management.
The authority said the initiative is designed to improve digital awareness and encourage users to take a more active role in checking the accuracy of their information.
Why this matters
Arqami is significant because it gives users direct oversight of telecom services linked to their identity.
That can improve transparency, reduce the risk of misuse and make it easier to correct inaccurate records.
As mobile numbers become more deeply embedded in digital identity and financial services, accurate telecom registration becomes part of a broader trust framework rather than simply an operator administration issue.
Editor’s note
The most important feature of Arqami is user visibility.
Telecom regulators and operators can maintain registration databases, but giving individuals direct access to those records adds another layer of accountability.
As Kuwait expands digital government services, tools like Arqami can help strengthen trust by allowing users to see, verify and challenge the data associated with their identity.
