Doha, Qatar — In a bold move to reshape the future of air travel, Accenture and Qatar Airways have unveiled AI Skyways, a comprehensive suite of artificial intelligence systems designed to elevate customer experience and boost operational efficiency across the airline industry.
The collaboration marks a significant step in both companies’ ambitions to revolutionise aviation. AI Skyways will serve as the foundation for responsible AI adoption at Qatar Airways, integrating advanced data and platform capabilities to optimise flight scheduling, streamline maintenance, and enhance customer engagement. The initiative will also position the airline to capitalise on emerging AI opportunities in global aviation.
Badr Mohammed Al-Meer, CEO of Qatar Airways, highlighted that the partnership aligns with the airline’s vision for AI leadership and delivering a seamless travel experience.
“Furthermore, the partnership will focus on using AI for real-time data analysis to improve decision-making capabilities and operational responses.”
Accenture emphasised that the project supports Qatar Airways’ digital-first ambitions. Julie Sweet, Chair and CEO of Accenture, described AI Skyways as a “key engine” for unlocking new value for the airline and its passengers. The platform will enable Qatar Airways to harness AI for smarter operations, faster responses, and more personalised customer journeys, setting a new benchmark for innovation in aviation.
