Saudi Arabia’s Nusuk app, the official digital platform for Hajj and Umrah pilgrims, has surpassed 51 million users, Minister of Hajj and Umrah Tawfig Al-Rabiah announced at the opening of the third Umrah and Ziyarah Forum in Madinah on Monday.
The milestone was disclosed at the King Salman International Convention Center, where the forum is running from 30 March to 1 April, organised by the Ministry of Hajj and Umrah in partnership with the Pilgrim Experience Program.
Developed by the ministry, Nusuk consolidates more than 130 digital services into a single platform, covering Umrah permit issuance, Al-Rawdah Al-Sharifah visit bookings, hotel reservations, Haramain train tickets, flight arrangements and real-time crowd density monitoring. Spiritual tools including Qur’an access, prayer times and Qibla direction are integrated alongside the logistics functions, enabling the platform to serve pilgrims both in the Kingdom and during pre-trip planning abroad.
The 51 million user figure positions Nusuk among the most widely adopted government-developed applications in the Arab world, reflecting the scale of Saudi Arabia’s ambition to digitise the entire pilgrimage experience end-to-end. Saudi Arabia is targeting 30 million Umrah pilgrims annually by 2030 under Vision 2030, a volume that makes scalable digital infrastructure not optional but operationally essential.
The forum also featured Safa Soft’s YUSUR.COM platform and digital solutions from Elm, among other technology providers competing for position in what is rapidly becoming one of the region’s most contested digital services markets.
