Omantel has embarked on a major transformation of its BSS/OSS systems in partnership with Cerillion, as the operator looks to modernise core platforms and support the next phase of digital services growth in Oman.
The project will involve upgrading Omantel’s business support systems (BSS) and operational support systems (OSS), which are critical for managing customer operations, billing, service delivery, and network performance. The transformation aims to improve agility, streamline operations, and enable faster rollout of new digital services.
Modern BSS/OSS platforms are essential for telecom operators transitioning from traditional connectivity providers to digital service platforms. By adopting more flexible and scalable systems, Omantel will be better positioned to integrate offerings such as cloud services, IoT, and enterprise solutions.
The initiative reflects increasing pressure on operators to modernise legacy systems in order to compete in data-driven and service-oriented markets. Efficient backend systems are key to enhancing customer experience, reducing operational costs, and supporting innovation.
Oman’s telecom sector is undergoing steady digital transformation, with operators investing in both infrastructure and core systems to remain competitive in a rapidly evolving landscape.
Editor’s Note:
BSS/OSS modernisation is becoming a foundational requirement for telecom operators shifting toward digital ecosystems. Omantel’s transformation highlights how backend agility is critical to enabling service innovation and long-term competitiveness.
