Survey Reveals UAE Customers Demand Seamless Omnichannel Banking with Digital and In-Person Integration

UAE customers favor mobile banking but still rely on branches for complex needs. The survey urges banks to blend digital platforms with personalized in-branch advisory, enhancing self-service technologies and mobile wallets. Embracing “phygital” strategies will be key to delivering seamless, secure, and inclusive banking experiences.

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WebEngage Partners with Abdul Latif Jameel Electronics to Enhance Omnichannel Customer Experience

WebEngage has partnered with Abdul Latif Jameel Electronics to enhance customer engagement in Saudi Arabia’s electronics sector. By integrating WebEngage’s AI-powered platform, ALJ Electronics aims to offer personalized customer experiences across all touchpoints, improve retention, and optimize omnichannel strategies to cater to the growing expectations of digitally savvy consumers.

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