Nearly Half of UAE consumers feel AI not meeting their customer service expectations, finds ServiceNow research
· 54% of UAE consumers say failure to understand emotional cues is more of an AI than human trait, pushing…
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Vertiv Launches Environet Connect for Enhanced Digital Infrastructure Management
Vertiv introduces Environet Connect, a cloud-connected, web-based solution for managing diverse digital infrastructures, enhancing equipment health, efficiency, and monitoring across multiple locations.
Egypt Advances Digital Strategy with Telecom Egypt’s Regional Data Hub Expansion
Telecom Egypt and Raya Information Technology signed a contract to launch the second phase of the Regional Data Hub project. The expansion, expected to complete in 18 months, enhances Egypt’s digital infrastructure and connectivity, catering to the increasing demand for data services and positioning Egypt as a key player in the global digital economy.
Kuwait, Bahrain, Oman, and Qatar Move to Block Roblox Over Child Safety Concerns
Kuwait, Bahrain, Oman, and Qatar are blocking or moving to restrict Roblox over concerns about harmful content, child exploitation risks, unsafe purchases, and addiction. Parents and activists say the platform exposes children to online abuse, raising pressure on regulators to tighten digital protections.
du Sets New Guinness World Record for Longest Promotional Livestream
du, in partnership with TikTok Live MENA, has set a new Guinness World Record for the longest promotional livestream, lasting 48 hours without interruptions. This milestone demonstrates the strength of du’s 5G network, which now covers 99% of the UAE population and is advancing to 5G-Advanced capabilities.
ToumAI Secures €1 Million in Pre-Seed Funding to Expand Global CX Solutions
ToumAI, an AI-powered SaaS startup, secured €1 million in pre-seed funding to expand globally and enhance its personalized CX solutions. With a unique Compound AI architecture, the company focuses on multilingual and emotional complexities in customer relations. ToumAI aims to scale across Africa and beyond, prioritizing sustainability.
Oman Signs MOU with AONH Private Holdings to Develop Advanced Chips for AI
Oman’s Ministry of Transport, Communications, and Information Technology has signed an MOU with AONH Private Holdings to develop advanced AI chips and semiconductors. The project aims to localize technology, develop a skilled workforce, attract international investments, and bring global expertise to Oman’s semiconductor industry.
GSMA Urges Pakistan to Reduce Telecom Taxes in 2025-26 Budget to Boost Mobile Access
The GSMA has urged the Pakistani government to reduce taxes and fees on the telecom sector in the 2025-26 budget. This would make mobile services more affordable, especially for low-income users, and allow operators to invest in network expansion and next-gen technologies, addressing Pakistan’s mobile internet adoption gap.
Starlink Set to Launch in Pakistan: PTA to Issue License Soon
Starlink is set to launch in Pakistan after receiving its license from the PTA, expected within weeks. The company plans to offer internet services via Low Earth Orbit satellites, targeting remote areas. Starlink’s services will be more affordable in Pakistan compared to the US, with ground stations to be set up.
GCC eGovernment Ministerial Committee Holds 8th Meeting to Advance Digital Transformation Initiatives
The GCC eGovernment Ministerial Committee convened its 8th meeting to discuss advancements in digital transformation, including the launch of the eGovernment Guidance Strategy (2024-2030). Key highlights included the approval of a unified digital access framework, updates on the Internet Governance Forum, and plans for the next meeting in 2025.