The Communications Regulatory Authority (CRA) in Qatar has taken a step towards simplifying the process of acquiring a new SIM card by encouraging consumers to utilize a new digital service provided by Ooredoo Qatar and Vodafone Qatar through their digital platforms.
This innovative e-service leverages Artificial Intelligence (AI) and facial recognition technologies to facilitate user verification during the digital registration process for telecom services, utilizing Qatar ID (QID) for citizens and residents, or passports for visitors.
With this digital service, applicants can have their identities verified, and purchase and payment processes completed entirely online, eliminating the need for them to physically visit the outlets of either of the two service providers. This convenient and efficient service is available for both prepaid and postpaid telecom services, as well as for physical SIM cards and e-SIMs. In the case of physical SIM card orders, the cards will be delivered directly to the applicants.
Amel Salem al-Hanawi, the Consumer Affairs Department Director at CRA, highlighted the significance of this digital framework, stating, “We have developed this framework out of our interest in developing Qatar’s Information and Communication Technology (ICT) sector to reflect positively on consumers, telecom service providers, and the national economy at large.” She further emphasized that this initiative aligns with one of the key goals of the Qatar National Vision 2030 (QNV 2030), which is to strike a balance between oil-based and knowledge-based economies to diversify the Qatari economy and create a stable, sustainable business environment.
This move by the CRA not only simplifies the process of obtaining SIM cards but also underscores Qatar’s commitment to leveraging cutting-edge technology to enhance its ICT sector and contribute to the broader goals of economic diversification and sustainability outlined in the QNV 2030. Consumers in Qatar now have a more convenient and efficient way to access essential telecom services, thanks to the integration of AI and facial recognition technologies into the digital registration process.
