Zain KSA’s digital platform Yaqoot has partnered with Huawei to upgrade its business support systems (BSS), aiming to enhance agility and support the rollout of new digital services in Saudi Arabia.
The upgrade will modernise core systems responsible for billing, customer management, and service delivery, enabling faster product launches and improved user experience. Advanced BSS platforms are critical for digital-first brands like Yaqoot, which rely on flexible and scalable infrastructure to deliver personalised offerings.
The collaboration reflects growing demand for cloud-native and AI-enabled BSS solutions that can support real-time operations, data-driven insights, and seamless customer journeys. By upgrading its backend systems, Yaqoot is positioning itself to compete more effectively in Saudi Arabia’s evolving telecom and digital services market.
Saudi Arabia’s telecom sector is undergoing rapid transformation, with operators investing heavily in digital platforms and infrastructure to align with Vision 2030 goals.
The move also highlights the increasing role of technology vendors like Huawei in enabling next-generation telecom capabilities across the region.
Editor’s Note:
Modern BSS platforms are foundational to digital-first telecom strategies. Yaqoot’s upgrade underscores how backend transformation is essential for delivering agile, customer-centric services in competitive markets.
