Gulf Business Machines (GBM), a leading provider of end-to-end digital solutions, has been chosen by Landmark Hospitality to manage IT services for its operations across the GCC over the next three years. This strategic partnership will involve GBM overseeing the complete IT infrastructure and end-user managed services for Landmark Leisure, Fitness First, and Foodmark locations in Bahrain, Kuwait, Oman, and the UAE.
By outsourcing IT infrastructure management to GBM, Landmark Hospitality aims to streamline daily operations, enabling the company to focus on growth and maintaining cutting-edge technology. The partnership will leverage GBM’s expertise in managed services, providing proactive monitoring, automation, and process improvements according to industry best practices.
The agreement also ensures Landmark Hospitality will benefit from Service Level Agreement (SLA)-based services and IT Service Management tools aligned with the Information Technology Infrastructure Library (ITIL) framework for Enterprise Services. GBM’s services will cover all aspects of IT infrastructure management, offering greater control, visibility, and agility.
Ossama El Samadoni, General Manager of GBM Dubai, emphasized that the partnership underscores GBM’s commitment to delivering advanced IT solutions that drive operational excellence. Pankaj Roongta, CFO of Landmark Hospitality, highlighted that the partnership optimizes technology investments and enhances cost efficiency, allowing Landmark to focus on strategic growth and long-term value creation.
This alliance between GBM and Landmark Hospitality is expected to set a new benchmark for IT managed services in the hospitality sector, fostering innovation, agility, and operational excellence.
