ToumAI, an AI-powered SaaS startup, has secured €1 million in pre-seed funding, led by Launch Africa and joined by key investors like Madica Ventures, Orange Ventures, and Digital Africa. This funding will fuel ToumAI’s global expansion, beginning with a focus on Africa, and accelerate the development of its personalized Customer Experience (CX) solutions.
Founded in June 2020 as a spin-off from AIOX Labs, ToumAI’s AI-first solutions, under the HolistiCX suite, address challenges in multilingual, cultural, and emotional complexities in customer relations. Its unique Compound AI architecture enhances voice-driven applications, improves IVR systems, and enables advanced churn detection with minimal computational requirements. ToumAI offers scalable APIs to integrate data across departments, ensuring personalized interactions at every touchpoint.
The company has made significant strides in 2024, expanding into Morocco, Senegal, and Malta, with Tunisia next. It has also forged partnerships with industry leaders like Orange and Attijariwafa Bank. ToumAI’s work in AI and CX has garnered recognition from programs like the Intel Liftoff Award and Nvidia Inception.
ToumAI’s commitment to sustainability and energy efficiency is reflected in its Compound AI system, and the company’s ability to develop AI applications from Africa for global markets showcases the potential of African innovation and talent.
